Connect Residential Service
To Establish Residential Service
In order to establish electric service, please choose if you would like to:
If you would like to establish new service in person, please visit our office conveniently located in Key West
- We are at 1001 James Street (at the corner of James and Grinnell.) Our offices are open Monday through Friday from 8:00 a.m. until 5:00 p.m. except on Wednesday when we are open from 9:00 a.m. until 5:00 p.m.
- You may also fax your completed forms and appropriate backup material to (305) 295-1085 in Key West.
When visiting our office to establish service, please bring the following items:
- a valid driver's license or equivalent identification
- a rent receipt, lease agreement, or copy of a warranty deed
- your deposit - Keys Energy Services charges a $125
deposit for new customers or a $75 deposit for customers with previous
service accounts in good standing – including applicable Convenience
Fee charges for customers paying by credit card*. For the protection
of our customers, Keys Energy Services requires a deposit on each new
account. If a customer fails to pay his or her bill, his or her deposit will help
defray the revenue loss and help keep costs down for all customers.
Deposits receive simple interest at a rate set by the Utility Board.
Deposits can be refunded to residential customers with a good payment
history for two years (no delinquencies).
*The credit card convenience fee is a fee charged to customers for the convenience of paying their bills by credit card. KEYS' customers can no longer absorb those fees; therefore, the Utility Board of the City of Key West decided that the costs for providing these services will be paid by those who utilize the service. KEYS did extensive research to find the lowest cost provider of credit card services to minimize the impact on customers. First State Bank of the Florida Keys worked closely with KEYS and developed a new program to hold costs down. We are pleased to announce that theirs was the lowest rate available, and thus, First State Bank is our processor of choice.
We will ask you for the following information:
- your full name
- your address; including street, house or apartment number, or the name of the subdivision with lot and block number
- your date of birth
- your signature.
Please note, if you sign up for the Electronic Debit Program at the same time you are establishing service your initial deposit fee will be waived.
*A $40 connect charge will appear on your first bill.
Keys Energy Services now offers residential customers a way to sign up for new service without visiting our office. Please print out the Service Contract and Deposit Agreement linked below, print, sign and mail it in along with certain critical documents. Please print and use the checklist of documents linked below that will need to be included when mailing your forms.
You may also fax your completed forms and appropriate backup material to (305) 295-1085 in Key West.
The Contract for Service and Deposit Agreement forms below are available in PDF format. You may type directly into the form fields from your computer, then save and/or print the form.
Keys Energy Services will make every effort to provide power to your home as quickly as possible. We connect service Monday through Friday. We try to provide next day service and in some cases same day service. On Monday, Wednesday and Friday we make every effort to provide same day service. Please use the chart below to find out by when you will need to sign up to receive same day service. Make note the further north you live from Key West, the earlier you must come in.
- Sunshine Key to Ramrod Key: 1:30 p.m.
- Summerland Key to Sugarloaf Key: 2:30 p.m.
- Bay Point to Rockland Key: 3:30 p.m.
- Key Haven to Key West: 4:30 p.m.
