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KEYS WARNS CUSTOMERS OF LOCAL SCAM

07/29/2015 ~ Keys Energy Services (KEYS) has once again been made aware of a local scam that is targeting utility customers with the aim to have energy bill payments wired to fictitious accounts.

Under the scam, customers are informed that a payment is immediately due on their electric account or they will have their service disconnected. They are then instructed to wire the payment to a fictitious account or provide their credit card information over the phone. The scammers are using the pressure of having service disconnected as a means to have victims erroneously wire money. Well informed individuals have prevented the fraud from being perpetrated, but all KEYS’ customers are advised to remain vigilant to avoid falling prey to the scam.

“If customers are unsure of the authenticity of a call and need to verify its legitimacy, they should contact KEYS at (305) 295-1000 and ask to speak with a Customer Services representative,” said Lynne Tejeda, KEYS’ General Manager & CEO. She went on to add that, “at that time they can check the status of their account and verify their account information.”


MESA NAMED OUTSTANDING EMPLOYEE OF THE THIRD QUARTER

07/14/2015 ~ Robert Mesa has been named Keys Energy Services’ (KEYS) Outstanding Employee of the Third Quarter for 2015.

Mesa has worked for the Utility for 10-years and currently serves as a Storekeeper in KEYS’ Purchasing section. In his current position, he is responsible for maintaining warehouses, inventory stock items, and receiving and distributing stock. Prior to his current post, Mesa held the position of Courier.

When asked about his favorite thing about KEYS and its employees, Mesa said that, “KEYS invests in its people. They provide benefits, training, and opportunities that most employers do not offer. As far as the employees, I appreciate my co-workers because they are a diverse group of individuals that pull together to accomplish a similar goal and we do it with a friendly, cooperative attitude.”

Mesa was born and raised in Key West and is a graduate of Key West High School. He lives in Key West with his wife, Jesica; he enjoys time with his friends and playing dominos in his spare time.

The Employee of the Quarter Committee selects an employee four times a year for this award. Employees are considered for the award after being nominated by their peers. Final selection of the outstanding employee is based on several factors, which include attendance, attitude, efficiency, initiative, and job performance.

The Utility Board will recognize Mesa as the Outstanding Employee of the Third Quarter during their regular meeting on Wednesday, August 12th.


KEYS DIXON ACHIEVES LONGEVITY MILESTONE WITH UTILITY

07/13/2015 ~ Keys Energy Services’ (KEYS) Patty Dixon will celebrate her 25th anniversary with the Utility on July 17th. Dixon is a Final Bill Representative within the Customer Services department and is responsible for implementing final account policies.


PROACTIVE INFRARED STUDY HELPS PREVENT POWER OUTAGES

07/10/2015 ~ Keys Energy Services (KEYS) Transmission and Distribution (T&D) department employees have been working diligently to prevent power outages before they occur by identifying and repairing “hot spots” within KEYS’ service area.

Brady Infrared Company, a company hired by KEYS to perform infrared testing on transmission and distribution equipment, recently identified 64 heat anomalies, or “hot spots”, which would have resulted in power outages if left uncorrected. During the study, a special infrared camera was used to detect these anomalies, which are a red flag for future equipment failure.

“Knowing that a component may fail gives us the opportunity to complete corrective maintenance to achieve the highest reliability possible,” said Lynne Tejeda, KEYS’ General Manager & CEO.

Industry standards indicate such anomalies should be repaired within a 60-day timeframe. KEYS crews have been diligently working to make the repairs and will complete them well in advance of the 60-day deadline. Repairs include cleaning, replacing, realigning, recrimping, and/or rewiring electrical connections.

KEYS performs an infrared study of its equipment on a yearly basis.

PHOTO CAPTION: An infrared image of electrical equipment on Simonton Street in Key West. The connection glowing bright white/orange is a heat anomaly, or “hot spot”, which could have resulted in a power outage if left uncorrected. The hot spot has been repaired.


KEYS ZARATE ACHIEVES LONGEVITY MILESTONE WITH UTILITY

07/02/2015 ~ Keys Energy Services’ (KEYS) Erica Zarate will celebrate her 10th anniversary with the Utility on July 5th.

Zarate is the Director of Customer Services and is responsible for managing the Collections, Customer Services, Customer Programs, Meter Services, and Cashiers sections in order to provide the maximum efficiency and benefit to KEYS and its customers.


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