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KEYS CUSTOMER SERVICES DEPARTMENT BACK IN BUSINESS AT SERVICE BUILDING ON FEBRUARY 22ND

02/08/2016 ~ Keys Energy Services’ (KEYS) Customer Services department will begin assisting customers at the newly renovated Service Building, 1001 James Street, at 8:00A, on Monday February 22nd.

KEYS’ Customer Services hours of operation remain 8:00A – 5:00P on Monday through Friday, except for Wednesday when hours of operation are 9:00A – 5:00P. Free customer parking will be available in the parking lot immediately behind the Service Building, accessible from Grinnell Street.

The move back to the Service Building marks the completion of the $6.2-million project that saw the exterior preservation and complete interior renovation of the 1950s-era building that serves as the headquarters for KEYS. A public dedication ceremony is planned for Tuesday, March 15th.


KEYS OFFICES TO CLOSE IN OBSERVANCE OF PRESIDENTS DAY

02/08/2016 ~ In observance of President’s Day, Keys Energy Services’ (KEYS) offices will be closed on Monday, February 15th.

KEYS’ offices will re-open for regular business on Tuesday, February 16th, at 8:00A.


DON’T LET POWER OUTAGES BALLOON AFTER VALENTINE’S DAY

02/05/2016 ~ Valentine’s Day is a popular holiday for Mylar/metallic balloon sales. Not surprisingly, it is also the same day that utilities across the country experience numerous balloon-related power outages. Since 2010 Keys Energy Services’ (KEYS) customers have experienced over 20 power outages directly caused by balloons or kites.

With Valentine’s Day around the corner, KEYS reminds its customers that Mylar/metallic balloons which are allowed to drift away can land on power lines and in electrical substations, potentially disrupting the lives of thousands.

KEYS recommends these safety tips for handling Mylar/metallic balloons:

-Keep Mylar/metallic balloons indoors and never release them outside.

-Secure helium-filled balloons with a weight heavy enough to prevent them from drifting away.

-Never tie a balloon to a child’s wrist. If the balloon comes in contact with electricity, the electricity could flow through the balloon to the child, which could cause serious injury or death.

-Never attach metallic streamers/string to a balloon.

-When the celebration is over, puncture the balloon in several places and dispose it to keep it safely away from power lines and electrical equipment. Partially-inflated balloons can easily become airborne.

-Do not attempt to retrieve a balloon, or any object, tangled in power lines. Instead call KEYS at (305) 295-1010 to report the problem.

“Our job is to keep the lights on and we’ll do a better job of that if we can keep Mylar/metallic balloons from contacting our lines,” said Lynne Tejeda, KEYS’ General Manager & CEO. “We ask that our customers show good judgment and never release a Mylar/metallic balloon outside,” she added.


KEYS WARNS CUSTOMERS OF LOCAL SCAM

02/01/2016 ~ Keys Energy Services (KEYS) has once again been made aware of a local scam that is targeting utility customers with the aim to have energy bill payments wired to fictitious accounts.

Under the scam, customers are informed that a payment is immediately due on their electric account or they will have their service disconnected. They are then instructed to wire the payment to a fictitious account or provide their credit card information over the phone. The scammers are using the pressure of having service disconnected as a means to have victims erroneously wire money. Well informed individuals have prevented the fraud from being perpetrated, but all KEYS’ customers are advised to remain vigilant to avoid falling prey to the scam.

“If customers are unsure of the authenticity of a call and need to verify its legitimacy, they should contact KEYS at (305) 295-1000 and ask to speak with a Customer Services representative,” said Lynne Tejeda, KEYS’ General Manager & CEO. She went on to add that, “at that time they can check the status of their account and verify their account information.”


KEYS POWER COST ADJUSTMENT CHARGE TO DECREASE IN FEBRUARY

02/01/2016 ~ Keys Energy Services’ (KEYS) customers will experience a 1.75-percent decrease in their February energy bills, as a result of decreased energy costs, if their usage remains the same as January.

The Power Cost Adjustment (PCA) charge for the month of February will be negative $24.53 per 1,000 kwh, compared to negative $22.53 per 1,000 kwh in January. The PCA charge recovers the fluctuating cost of energy and will appear as a credit to customers since it is less than originally forecast.

An average KEYS’ residential customer consuming 1,000 kwh of electricity during the month of February will see an energy bill for approximately $112.50, in January this same consumption would have resulted in a bill of $114.50. In February of 2014, this same consumption would have resulted in a bill of $132.00, a 15-percent decrease in two-years.

KEYS’ customers are urged to log on to KeysEnergy.com and click on the Growing Greener Every Day icon for tips on how to best conserve energy. While online, customers can sign-up for a FREE home energy survey, take a FREE online energy survey, and receive information on how to better track their monthly energy usage.

*Kilowatt-hour (kwh): A common unit of electric energy consumption, and the basic unit of electric energy. One kwh is equivalent to 1,000 watts consumed over a period of one hour.


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