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KEYS’ COMMUNICATION DEPARTMENT RECEIVES TOP HONORS
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 05/16/2008 ~ Keys Energy Services’ (KEYS) 11th Annual Energy Conservation Calendar and its first Reliability Report were recently selected as ‘Gold Winners’ at the Service Industry Advertising Awards (SIAA).
In 1996, KEYS began producing a calendar for its customers utilizing the artwork of local elementary school students (Kindergarten through Fifth Grade) to educate readers on the many aspects of energy conservation and electrical safety.
In 2007, KEYS produced its first Reliability Report to inform customers about electrical reliability statistics for the previous year and on measures the Utility is taking to ensure continued reliability. The first edition of the report was produced to coincide with the 20th anniversary of KEYS’ Transmission Line (or TIELINE) and highlighted its history as one of the Utility’s great reliability projects.
KEYS’ Communications/Marketing Coordinator, Julio J. Barroso, oversees and coordinates all internal and external communications for the Utility and worked with Dina Coyle, of Dina Designs International, to develop the 11th Annual Energy Conservation Calendar, and with J.T. Thompson, of Solares Hill Design Group, on the Reliability Report.
KEYS previously received a ‘Gold’ award from the SIAA for its 10th Annual Energy Conservation Calendar in 2007.
The SIAA recognizes the achievements of the service industry and its creativity and communication accomplishments in advertising and promotion.
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UTILITY BOARD RECOGNIZES CALENDAR ART CONTEST WINNERS
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 05/15/2008 ~ Keys Energy Services (KEYS) recently sponsored an Energy Conservation Art Contest for all elementary school students in the Lower Florida Keys. One overall winner and two winners from each grade level were selected to grace the pages of KEYS 12th annual Energy Conservation calendar.
The overall winner was Arnold B. Kravitz, a Fifth Grader from Glynn Archer Elementary school. His artwork will be featured on the cover of KEYS’ award-winning 2008-2009 calendar. The winning artists whose work will grace each of the 12 months are:
Kindergarten
Eve Emanuel & Alissa Ann Smith
First Grade
Paton Hummell & Samantha Molback
Second Grade
Elizabeth Grace Belt & Taylor Jannes Olive
Third Grade
Billie Jo Carter & Josiah Heidle
Fourth Grade
Mallory Rose Cerkleski & Jamie Gonzalez
Fifth Grade
Annemarie Hatker & Reef Landrum
The 13 winners attended the May 14th Utility Board meeting and were recognized for their efforts. All of the winners were presented with a certificate and a $50 U.S. Savings Bond, in addition to having their artwork featured in KEYS’ 2008-2009 Energy Conservation Calendar.
The regular meeting of the Utility Board took place at 5:00 p.m., Wednesday, May 14th, in the Louis Carbonell Board Room of the William Arnold Service Building, 1001 James Street, Key West.
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KEYS TO DEBUT TELELINK TELEPHONE CALL SYSTEM IN JUNE; CUSTOMERS URGED TO HELP UPDATE ACCOUNT INFORMATION IN THE INTERIM
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05/13/2008 ~ Keys Energy Services (KEYS) is working on implementing a new technology that will improve its customers’ ability to do business conveniently and quickly via telephone.
The TELELINK telephone call system will launch in June and will permit customers to quickly report a power outage and also allow them to inquire about or pay their energy bill, update account information, and find out other information about KEYS’ programs and services – day or night, seven days a week.
Using the outage reporting system, customers can: report an outage; confirm the outage location; receive any available information on the outage and KEYS efforts to restore service; provide information on what may have caused the outage; and request a call back when the power is back on to verify their electric service has been restored.
The new telephone system will also permit customers to: inquire about and pay their energy bill; update account information for KEYS’ records; and obtain information about KEYS’ programs and services.
KEYS is in the process of testing and fine tuning the TELELINK system in advance of the June launch. KEYS’ customers are urged to help to make sure everything goes smoothly by updating their account information in the interim.
The TELELINK system works best when the telephone number customers are calling from to report an outage or pay their bill by phone is the same as the one that is reflected in their account. By taking the time to update their information now, they will ensure a faster, more accurate response from KEYS.
KEYS’ customers are urged to log on to www.KeysEnergy.com and click on the TELELINK link or call (305) 295-1133* to update their account information in advance of the TELELINK telephone call system launch in June.
*Note: This number is only to be used to update account information, all current KEYS’ emergency [(305) 295-1010] and non-emergency [(305) 295-1000] telephone numbers will remain in place once the TELELINK telephone call system launches in June.
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KEYS RECEIVES NATIONAL RECOGNITION FOR RELIABLE ELECTRIC OPERATIONS
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 04/23/2008 ~ Keys Energy Services (KEYS) is one of 84 of the nation’s more than 2,000 public power utilities to earn Reliable Public Power ProviderTM (RP3) recognition from the American Public Power Association (APPA) for providing consumers with the highest degree of reliable and safe electric service. Terry Huval, chair of the APPA Board of Directors, presented the designees on April 23, during the association’s annual Engineering & Operations Technical Conference, held in Indianapolis, Ind.
“RP3 designees exemplify the highest standards of utility operations,” said Paul Allen, chair of APPA’s RP3 Review Panel. He added that, “these utilities are leading the way in providing reliable and safe electric service to their communities.”
The RP3 recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, training, and system improvement. Criteria within each category are based on sound business practices and represent a utility-wide commitment to safe and reliable delivery of electricity.
“We are thrilled to join the ranks of RP3 designees around the country,” said Lynne Tejeda, General Manager & CEO of KEYS. She added that, “this recognition is a testament to the quality work our employees do everyday in helping to power paradise.”
This is the third year that the RP3 award had been offered. APPA is the national organization representing more than 2,000 not-for-profit, community- and state- owned electric utilities. It is located in Washington, D.C.
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LEWALLEN NAMED OUTSTANDING EMPLOYEE OF THE QUARTER
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 04/22/2008 ~ Wayne Lewallen has been named Keys Energy Services’ (KEYS) Outstanding Employee of the Second Quarter for 2008.
Lewallen has worked for the Utility for over three years and currently serves as an Engineering Field Representative within KEYS’ Engineering department.
Lewallen is responsible for planning, designing, inspecting, and coordinating the construction of overhead and underground electric facilities. He added that he enjoys, “being in the field and meeting with KEYS customers on a daily basis.”
The Employee of the Quarter Committee selects an employee four times a year for this award. Employees are considered for the award after being nominated by their peers and/or supervisors. Final selection of the outstanding employee is based on several factors, which include attendance, attitude, efficiency, initiative, and job performance, among others.
The Utility Board will recognize Lewallen as the Outstanding Employee of the Second Quarter for 2008 during their regular meeting on Wednesday, April 23rd. His name will be engraved on a perpetual plaque that hangs in the William Arnold Service Building lobby, and he received a $250 bonus and an extra day off.
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