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10/09/2015 ~ Gricel Owen has been named Keys Energy Services’ (KEYS) Outstanding Employee of the Fourth Quarter for 2015.

Owen has worked for the Utility for eight-years and currently serves as a Human Resources Specialist/Records Management Coordinator within the Management Services department. In her current position, she is responsible for coordinating the recruiting, selecting, and orienting of KEYS’ employees. Owen also serves as the Records Coordinator to the State of Florida in order to ensure compliance with records scheduling requirements and standards issued by the State Bureau of Archives and Records Management to maintain the security and preservation of KEYS’ records. Prior to her current post, Owen held staff assistant positions in the Management Services and Information Technology departments.

When asked about the most rewarding part of her job, Owen said it was, “having an impact on the success of KEYS and on the lives of its employees.” She added that KEYS is a, “great company to work for and the employees are like family.”

Owen was born and raised in Key West and is a graduate of Mary Immaculate High School. She lives in Key West with her husband Wayne with whom she raised their daughter, Fallon. In her spare time she enjoys spending time with her family and fishing.

The Employee of the Quarter Committee selects an employee four times a year for this award. Employees are considered for the award after being nominated by their peers. Final selection of the outstanding employee is based on several factors, which include attendance, attitude, efficiency, initiative, and job performance.

The Utility Board will recognize Owen as the Outstanding Employee of the Fourth Quarter during their regular meeting on Wednesday, October 14th.


10/07/2015 ~ Keys Energy Services (KEYS) has once again been made aware of a local scam that is targeting utility customers with the aim to have energy bill payments wired to fictitious accounts.

Under the scam, customers are informed that a payment is immediately due on their electric account or they will have their service disconnected. They are then instructed to wire the payment to a fictitious account or provide their credit card information over the phone. The scammers are using the pressure of having service disconnected as a means to have victims erroneously wire money. Well informed individuals have prevented the fraud from being perpetrated, but all KEYS’ customers are advised to remain vigilant to avoid falling prey to the scam.

“If customers are unsure of the authenticity of a call and need to verify its legitimacy, they should contact KEYS at (305) 295-1000 and ask to speak with a Customer Services representative,” said Lynne Tejeda, KEYS’ General Manager & CEO. She went on to add that, “at that time they can check the status of their account and verify their account information.”


10/05/2015 ~ Keys Energy Services’ (KEYS) Catherine Nix will celebrate her 25th anniversary with the Utility on October 9th.

Nix is a Customer Accounts Representative in KEYS’ Customer Services department and is responsible for implementing customer policies and procedures.


10/02/2015 ~ Keys Energy Services’ (KEYS) customers will experience a 1.68-percent decrease in their October energy bills, as a result of decreased energy costs and a half-percent base rate decrease, if their usage remains the same as September.

KEYS’ base rate as of October will be $0.1220 per kilowatt-hour* (kwh), compared to $0.1226 per kwh in September. The Power Cost Adjustment (PCA) charge for the month of October will be negative $20.03 per 1,000 kwh, compared to negative $18.71 per 1,000 kwh in September. The PCA charge recovers the fluctuating cost of energy and will appear as a credit to customers since it is less than originally forecast.

An average KEYS’ residential customer consuming 1,000 kwh of electricity during the month of October will see an energy bill for approximately $117.00, in September this same consumption would have resulted in a bill of $119.00.

KEYS’ customers are urged to log on to and click on the Growing Greener Every Day icon for tips on how to best conserve energy. While online, customers can sign-up for a FREE home energy survey, take a FREE online energy survey, and receive information on how to better track their monthly energy usage.

*Kilowatt-hour (kwh): A common unit of electric energy consumption, and the basic unit of electric energy. One kwh is equivalent to 1,000 watts consumed over a period of one hour.


09/30/2015 ~ Keys Energy Services (KEYS) will re-launch its popular rebate program for energy efficient appliances and equipment on Thursday, October 1st.

“Replacing old, energy-hogging appliances can create major savings on monthly energy bills, but investments in energy efficient appliances, while cost-effective in the long-run, may not be affordable in the short-term,” said Lynne Tejeda, KEYS’ General Manager & CEO. She added that, “with the help of KEYS’ rebate program the initial purchase costs can be greatly offset.”

The rebate program will see the return of the 14 appliances for residential customers, which include those for: Programmable Thermostats ($25); Ceiling Fans ($25); White Roof Coating ($25); Dehumidifiers ($50); Dishwashers ($55); Room Air Conditioners ($75); Refrigerators ($75); Freezers ($75); Clothes Washers ($100); Duct Leak Repairs or Replacement ($150); Ductless Air Conditioners ($175); Central Air Conditioners ($250); and Solar Hot Water Heaters ($450). Commercial customers are eligible to apply for an LED Exit Sign rebate ($10 each) with a limit of five per account. The terms of the rebate program allow customers to receive more than one rebate per appliance type within a designated timeframe.

KEYS’ customers looking for more information on the rebate program should log on to Once online, KEYS’ customers can select from the 14 rebate options available and download the applicable forms and applications.

Rebates will be awarded to eligible KEYS’ customers on a first-come, first-served basis and the rebate program will end when funding is no longer available. KEYS is set to award approximately $42,000 in rebates beginning on October 1st, which will be added to the approximately $669,000 it has provided in rebates since 2008.

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