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07/14/2016 ~ The Utility Board approved Keys Energy Services (KEYS) Fiscal Year (FY)* 2017 - 2018 strategic plan during their regularly scheduled meeting on Wednesday, July 13th.

The approved vision statement is: “Enrich our customers’ lives by providing energy services in a safe, reliable, affordable, sustainable manner while exploring new avenues to benefit our community.” The mission statement is: “Provide safe, reliable energy with excellent customer service at the lowest reasonable cost.”

The approved utility values are: 1) Safety – Safety is number one in everything we do, 2) Relationships – We value our customers, our community, and our workforce. We will treat everyone with respect, fairness, and equality and foster open communications, 3) Integrity – We expect honest and ethical conduct from all employees, vendors, and Board members, 4) Simplicity – We will look for the most simple, efficient means to accomplish our goals, 5) Innovation – We will pursue new technology and ideas to improve our service, and 6) Environment – We will take steps to care for the unique Florida Keys environment and our plant.

The approved goals are: 1) Continually improve the customer experience regarding reliability and service, 2) Provide the lowest reasonable rates to our customers in a challenging environment, 3) Maintain a highly effective workforce and foster a positive working environment, and 4) Evaluate sustainability policies and practices for current and future needs.

*KEYS’ Fiscal Year runs from October 1st to September 30th.

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