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KEYS ENERGY SERVICES PRE-STORM – WHAT TO EXPECT

08/11/2004 ~ Keys Energy Services (KEYS) is prepared to restore service as quickly as possible if facilities are damaged by Tropical Storm Charley.

Restoration efforts will begin as soon as winds diminish.

KEYS has established priorities for storm restoration that are intended to emphasize health, safety, and essential community services and to restore service in a manner that will affect the greatest number of customers first.

Here’s what will happen:

Before the Storm:

- Line and electrical crews will be in the field working until winds exceed 35 miles per hour. At that time, all crews will be called to the Service Building. If power outages occur at this time, KEYS will not attempt to restore power. All restoration will take place when the storm has passed.

- Essential utility employees will be on standby at the Service Building on the corner of James and Grinnell streets and at the Generating Facilities on Stock Island to begin the restoration process immediately after winds diminish.

Local Generation:

- KEYS has about 80 megawatts of local generation available if the tieline is severed. If the eleven generating units weather the storm
without damage, the units will be started as soon as winds die down.

Dealing with Customers’ Calls and Power Outages:

- KEYS office personnel will accept phone calls from customers reporting electrical hazards such as downed power lines or sparking lines, as well as customers reporting outages. This information will be immediately sorted and prioritized for field crews. In order to keep the process as efficient as possible, we ask that customers call only one time to report damage or an outage.

- After reports have been prioritized, employees from the engineering and meter services sections will survey affected areas to assess damage and to determine equipment, materials, and personnel necessary to restore power in areas.

- Employees from the electrical and line sections will begin restoring power.

- KEYS has a number of contracts and agreements in place so that emergency supplies and additional crews from other utilities will quickly mobilize to assist in the restoration effort, as necessary.

- KEYS crews and crews from other utilities will work as quickly as possible to restore power. Emergency services such as the hospital, the police and sheriff’s offices, and radio stations will receive top priority. The time required to restore power is largely due to the extent of damage to our distribution system.

- If the tieline is severed, local general will be available to supply power. However, customers should expect KEYS to call for conservation. Rotating power outages are also a possibility.

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