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05/24/2007 ~ The Utility Board approved the addition of a climate change business priority to Keys Energy Services’ (KEYS) Strategic Plan at their regular meeting on Wednesday, May 23rd.

During the Board’s Strategic Planning workshop on April 18th, previously adopted strategies were reviewed and approved to remain in place for Fiscal Year* 2008. The Board also discussed the need for a new strategy to address and formalize KEYS’ response to climate change.

“Climate change is an issue that is important to many of our customers,” said Lynne Tejeda, KEYS General Manager & CEO. She added that the Utility, “must be prepared to respond to this issue.”

The business priority approved by the Board asks that KEYS, “develop a plan to reduce atmospheric concentrations of greenhouse gases while considering the rate impact on KEYS’ customers.”

Preliminary action plans developed by KEYS’ staff to implement this business priority include:

- Developing an education program to help customers learn about climate change and what they can do to help.

- Identifying customer assistance programs and determining their feasibility of implementation.

- Implementing “Green” initiatives for KEYS’ facilities and operations.

- Lobbying the Florida Municipal Power Agency** (FMPA) to establish renewable goals for all of it member utilities.

Tejeda added that, “while the business priority may now be official, it has long
been the unofficial policy of the Utility to promote energy conservation programs and services such as our FREE Home Energy Surveys and annual Tree Giveaway, which to date has allowed KEYS to give more than 30,000 native shade trees to our customers to help cut their cooling costs and conserve energy.”

The new climate change business priority will join the five original business priorities that the Board adopted in August 2006, they include:

- Developing a methodology to operate with flat or declining sales.

- Creating a stable, capable, committed work force.

- Maintaining reasonable long-term reliability levels compared to industry benchmarks and improving customer’s perception of reliability.

- Maximizing benefits to KEYS from FMPA.

- Maintaining high levels of customer service and satisfaction.

In other business, the Board:

- Appointed Magali Alvarez to the Career Service Council (CSC) for a two year term, effective May 23, 2007. The CSC was created in Monroe County on October 1, 1969, and operates under authority delegated by the State Legislature Laws of Florida Chapter 69-1321. The Utility Board is one of four agencies that appoint a representative to serve on the CSC to hear appeals on suspensions, demotions, and terminations from employees. Other agencies in the CSC include the Florida Keys Aqueduct Authority, Mosquito Control, and Monroe County.

- Reviewed the results of KEYS Customer Satisfaction Survey to better understand KEYS current position in the marketplace and the major issues and interests of its customers with regard to new programs and overall customer satisfaction. The Customer Satisfaction Survey was last conducted in 2004 and since that time the overall satisfaction of residents with KEYS has increased 10-percent, giving KEYS a solid A-rating on overall satisfaction.

The regular meeting of the Utility Board took place at 5:00 p.m., Wednesday, May 23rd, in the Louis Carbonell Board Room of the William Arnold Service Building, 1001 James Street, Key West.

* KEYS’ Fiscal Year begins on October 1st and ends on September 30th of each year.

** The Florida Municipal Power Agency (FMPA) is a wholesale power company owned by 30 municipal electric utilities. FMPA provides economies of scale in power generation and related services to support community-owned electric utilities. The members of FMPA serve approximately 1.9 million Floridians. FMPA’s members include Alachua, Bartow, Blountstown, Bushnell, Chattahoochee, Clewiston, Fort Meade, Fort Pierce, Gainesville, Green Cove Springs, Havana, Homestead, Jacksonville Beach, Key West, Kissimmee, Lake Worth, Lakeland, Leesburg, Moore Haven, Mount Dora, New Smyrna Beach, Newberry, Ocala, Orlando, Quincy, St. Cloud, Starke, Vero Beach, Wauchula and Williston.

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