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09/27/2007 ~ The Utility Board approved the purchase of an Outage Management System (OMS) and Interactive Voice Response (IVR) system at their regular meeting on Wednesday, September 26th.

The OMS processes information from customers, crews, and field devices to locate and predict problem areas and allow staff to effectively, and efficiently, deal with any level of system disturbance. The IVR system will allow customers to conveniently report a power outage and receive information from the Utility in a timely manner. Additional benefits to the system include outage call back features as well as allowing customers to make account inquiries and pay their bill by phone.

“While Keys Energy Services’ (KEYS) reliability has progressively improved throughout the years, our ability to communicate with customers during outages has not always followed the same path,” said KEYS General Manager & CEO Lynne Tejeda. She added that, “the OMS and IVR systems will work to improve how customers are informed about system disturbances and will provide them information in a timely and efficient manner.”

The system is projected to be installed and activated in time for the start of the 2008 hurricane season. The contract was awarded to Milsoft Utility Solutions in the amount of $280,702.52

The Board also approved a resolution honoring outgoing Utility Board Chairman Robert R. Padron for his visionary leadership of the Utility during his last official Utility Board meeting.

The resolution cited Padron’s dedication to the system from 1961 to 2007 and his leadership in: the construction of the transmission line (TIELINE) that interconnected KEYS to the mainland electric gird; founding the Florida Municipal Power Agency; founding the Utility’s Advisory Committee; changing the Utility’s name from City Electric System to Keys Energy Services; and consistently emphasizing the importance of reliability and customer service.

Padron was first employed by the Utility in 1961 and became its General Manager in 1983. He retired in 1994 and was elected as the Chair of the Utility Board in 1995.

“After over 45 years of service, I am leaving the Utility in very capable hands both at the Staff and Board levels,” said Padron. He added that, “while there is never a good time to leave, I feel now it is time to close this chapter in my life.”

Padron received a standing ovation from his fellow Board members, KEYS’ staff, and members of the public on the occasion of his final Utility Board meeting.

The regular meeting of the Utility Board took place at 5:00 p.m., Wednesday, September 26th, in the Louis Carbonell Board Room of the William Arnold Service Building, 1001 James Street, Key West.

*KEYS’ Fiscal Year runs from October 1st to September 30th of each year.

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