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05/13/2008 ~ Keys Energy Services (KEYS) is working on implementing a new technology that will improve its customers’ ability to do business conveniently and quickly via telephone.

The TELELINK telephone call system will launch in June and will permit customers to quickly report a power outage and also allow them to inquire about or pay their energy bill, update account information, and find out other information about KEYS’ programs and services – day or night, seven days a week.

Using the outage reporting system, customers can: report an outage; confirm the outage location; receive any available information on the outage and KEYS efforts to restore service; provide information on what may have caused the outage; and request a call back when the power is back on to verify their electric service has been restored.

The new telephone system will also permit customers to: inquire about and pay their energy bill; update account information for KEYS’ records; and obtain information about KEYS’ programs and services.

KEYS is in the process of testing and fine tuning the TELELINK system in advance of the June launch. KEYS’ customers are urged to help to make sure everything goes smoothly by updating their account information in the interim.

The TELELINK system works best when the telephone number customers are calling from to report an outage or pay their bill by phone is the same as the one that is reflected in their account. By taking the time to update their information now, they will ensure a faster, more accurate response from KEYS.

KEYS’ customers are urged to log on to and click on the TELELINK link or call (305) 295-1133* to update their account information in advance of the TELELINK telephone call system launch in June.

*Note: This number is only to be used to update account information, all current KEYS’ emergency [(305) 295-1010] and non-emergency [(305) 295-1000] telephone numbers will remain in place once the TELELINK telephone call system launches in June.

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