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KEYS’ TELELINK TELEPHONE SYSTEM SHINES DURING TROPICAL STORM FAY; CUSTOMERS ASSISTANCE STILL NEEDED TO UPDATE ACCOUNT INFORMATION

08/21/2008 ~ Keys Energy Services’ (KEYS) TELELINK telephone call system recently took center stage during Tropical Storm Fay as it assisted KEYS’ employees with power outage and trouble calls.

The TELELINK system, which launched in June, permits customers to quickly report a power outage and also allow them to inquire about or pay their energy bill, update account information, and find out other information about KEYS’ programs and services – day or night, seven days a week.

Using the outage reporting system, customers can: report an outage; confirm the outage location; receive any available information on the outage and KEYS efforts to restore service; provide information on what may have caused the outage; and request a call back when the power is back on to verify their electric service has been restored.

The telephone system will also permit customers to: inquire about and pay their energy bill; update account information for KEYS’ records; and obtain information about KEYS’ programs and services.

“The TELELINK system works best when the telephone number customers are calling from to report an outage or pay their bill by phone is the same as the one that is reflected in their account,” said Lynne Tejeda, KEYS’ general manager & CEO. She added that, “by taking the time to update their information now, customers will help ensure a faster, more accurate response from KEYS."

KEYS’ customers are urged to log on to www.KeysEnergy.com and click on the TELELINK link or call (305) 295-1133* to update their account information for the TELELINK telephone call system.

*Note: This number is only to be used to update account information, all current KEYS’ emergency [(305) 295-1010] and non-emergency [(305) 295-1000] telephone numbers remain in place.

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