Keys Cares About the Environment. Click to learn more about the ways we're Growing Greener Every Day.
Links and Buttons Find us on Facebook! Follow us on Twitter! Watch us on YouTube! Home Power Advantage Sunshine State One Call of Florida
UTILITY BOARD APPROVES 2013-2014 STRATEGIC PLAN

08/13/2012 ~ The Utility Board approved Keys Energy Services (KEYS) Fiscal Year (FY)* 2013 - 2014 strategic plan goals and strategies, during their regularly scheduled meeting on Wednesday, August 8th. The goals and strategies were developed during KEYS’ Strategic Planning Workshop on March 27th – 28th. Also approved during this time were utility values as well as revised mission and vision statements.

The approved goals are: 1) Maintain long-term reliability levels compared to industry benchmarks, 2) Improve the customer service experience, 3) Reduce KEYS average bill to customers, and 4) Cultivate a highly effective, qualified, responsible staff.

The approved utility values are: 1) Relationships – we value our customers, our community and our workforce. We will treat all with respect, fairness, and equality and foster open communications, 2) Integrity – we expect honest and high ethical standards from all employees and Board members in our organization, 3) Safety – safety is critical in everything we do, 4) Simplicity – we will avoid being an organization that is bureaucratic or full of red tape. We will look for the simplest means to achieve our goals, 5) Innovation – we will look to new technology and consider new ideas to improve our service, 6) Environment – we will take steps to care for our unique Florida Keys environment specifically and our Planet Earth as well.

The approved mission statement is: “Provide reliable and safe energy with excellent customer service at the lowest reasonable cost”. The approved vision statement is: “Provide KEYS’ customers with outstanding service, responsiveness and accessibility to enhance their quality of life”.

*KEYS’ Fiscal Year runs from October 1st to September 30th.

News Archives: 2018 2017 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003