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05/08/2013 ~ Keys Energy Services (KEYS) has been made aware of a local scam that is targeting utility customers with the aim to have energy bill payments wired to fictitious accounts.

Under the scam, customers are informed that their residence or business is scheduled to be disconnected for non-payment. They are then instructed to wire the payment to a fictitious account to avoid immediate disconnection of service. The scammers appear to be contacting customers outside of normal business hours (8:00 – 5:00P) and are utilizing the pressure of having service disconnected as a means to have victims erroneously wire money.

“Our customers should understand that we will never call them outside of normal working hours to collect past due balances,” said Lynne Tejeda, KEYS’ General Manager & CEO. She went on to add that, “if customers are unsure of the authenticity of a call and need to verify its legitimacy, they should contact KEYS at (305) 295-1000 and ask to speak with a Customer Services representative. At that time they can check the status of their account and verify their account information.

KEYS has been made aware that the scam has targeted a local convenience store. The business in question was called during the early morning hours from an (855) area code. Well informed employees prevented the fraud from being perpetrated, but all KEYS’ customers are advised to remain vigilant to avoid falling prey to the scam.

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