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02/03/2014 ~ Keys Energy Services (KEYS) has been made aware of a local scam that is “spoofing” the utility’s phone number and targeting customers with the aim to steal their personal identification.

Under the scam, customers receive a call from a phone number that appears on Caller IDs as KEYS’ main phone number, (305) 295-1000. Customers then hear an automated voice alert them to an electrical emergency within their home and the need for a crew to be dispatched to remedy the situation. During the call, the automated system attempts to capture personal information that can jeopardize the identity of the victim or cause them to trigger added phone charges which would exceed those for a legitimate call.

Caller ID spoofing is the practice of causing a telephone network to display a number on the recipient’s Caller ID display that is not that of the actual originating station. Scammers can purchase “spoofing” software on the internet and perpetrate the scam from anywhere in the world. Because of the trust people tend to have in their Caller ID system, spoofing can cause even the most alert individuals to fall prey to the scam.

Well informed individuals have prevented the fraud from being perpetrated, but all KEYS’ customers are advised to remain vigilant. “If customers are unsure of the authenticity of a call and need to verify its legitimacy, they should hang up and contact KEYS directly at (305) 295-1000,” said Lynne Tejeda, KEYS’ General Manager & CEO. She added that, “phone spoofing only works one-way, customers can be assured if they hang up and call KEYS directly they will be speaking directly to the utility.”

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