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07/09/2014 ~ The Utility Board approved Keys Energy Services (KEYS) Fiscal Year (FY)* 2015 - 2016 strategic plan during their regularly scheduled meeting on Wednesday, July 9th. The goals and strategies were developed during KEYS’ Strategic Planning Workshop on May 1st & 2nd. Also approved during this time were utility values as well as a revised vision and mission statements.

The approved goals are: 1) Improve the customer experience in regards to reliability and service, 2) Provide reasonable rates to our customers, 3) Maintain a highly effective workforce and foster a positive working environment, and 4) Build relationships that earn trust and motivate mutually supportive behavior with key stakeholders.

The approved utility values are: 1) Safety – Safety is critical in everything we do, 2) Relationships – We value our customers, our community and our workforce. We will treat all with respect, fairness and equality and foster open communications, 3) Integrity – We expect honest and high ethical standards from all employees and Board members in our organization, 4) Simplicity – We will avoid being an organization that is too bureaucratic. We will look for the simplest means to achieve our goals, 5) Innovation – We will look to new technology and consider new ideas to improve our service, and 6) Environment – We will take steps to care for our unique Florida Keys environment specifically and our Plant Earth as well.

The approved vision statement is: “Make our customers’ lives better by providing energy services in a safe, reliable, affordable, sustainable manner.” The mission statement remains: “Provide reliable and safe energy with excellent customer service at the lowest reasonable cost”.

*KEYS’ Fiscal Year runs from October 1st to September 30th.

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