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02/04/2004 ~ More than 30 Keys Energy Services (KEYS) employees recently took part in a day-long customer service training program called Measure-X with the simple goal of making sure every customer contact continues to be a superb experience.

KEYS employees spent a recent Saturday with David Saxby, Measure-X president, where a combination of role-playing, experimental exercises, and facilitated discussions were utilized to cover the essential skills all employees must master to work together more efficiently and effectively.

“I want you to spend less time with customers, but increase the quality of their experience,” said Saxby during a portion of his presentation which covered efficiency and customer interactions.

Heather Arencibia, Human Resources, training, and grants coordinator, who also took part in the program, said other topics covered were, “identifying customers’ needs by asking the right questions and listening to - not just hearing - their responses, strengthening customer relationships, the importance of appreciating customers, and accomplishing more through teamwork.”

Measure-X is a customer service training, measurement, and recognition company with a focused passion for improving customer satisfaction. With over 20 years of experience, Saxby has incorporated his talents and energy to develop a unique and highly energetic Adult Training System to impact employees from the front-line to management.

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