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06/10/2015 ~ Keys Energy Services (KEYS) has once again been made aware of a local scam that is “spoofing” the utility’s phone number and targeting utility customers with the aim to have energy bill payments wired to fictitious accounts.

Under the scam, customers receive a call from a phone number that appears on Caller IDs as KEYS’ main phone number, (305) 295-1000. Customers are informed that a payment is immediately due on their electric account or they will have their service disconnected. They are then instructed to wire the payment to a fictitious account or provide their credit card information over the phone. The scammers are using the pressure of having service disconnected as a means to have victims erroneously wire money. Well informed individuals have prevented the fraud from being perpetrated, but all KEYS’ customers are advised to remain vigilant to avoid falling prey to the scam.

Caller ID spoofing is the practice of causing a telephone network to display a number on the recipient’s Caller ID display that is not that of the actual originating station. Scammers can purchase “spoofing” software on the internet and perpetrate the scam from anywhere in the world. Because of the trust people tend to have in their Caller ID system, spoofing can cause even the most alert individuals to fall prey to the scam.

“If customers are unsure of the authenticity of a call and need to verify its legitimacy, they should hang up and contact KEYS directly at (305) 295-1000,” said Lynne Tejeda, KEYS’ General Manager & CEO. She added that, “phone spoofing only works one-way, customers can be assured if they hang up and call KEYS directly they will be speaking directly to the utility.”

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