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Contact Us

Keys Energy Services
P.O. Box 6100
1001 James Street
Key West, FL 33040
Phone: (305) 295-1000
Fax: (305) 295-1085

Connect With Us

Reach Us In Person

If you’d like to visit in person at our Key West customer service office, we are located at 1001 James Street. We’re at the corner of James and Grinnell streets across from the City of Key West’s parking garage called the Park & Ride – near Key West Bight.

Reach Us By Email

Select from the options below to contact us via e-mail:

Under Florida law, e-mail addresses are public record. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to KEYS.

Reach Us By Phone

Our Customer Service Representatives are available by phone at the following numbers:

Main Number (305) 295-1000
Connect, Disconnect or Transfer Service (305) 295-1090
Billing Errors (305) 295-1080
Collections (305) 295-1110
Power Outages (305) 295-1010
Tree Trimming (305) 295-1010
Energy Savings (305) 295-1080
Employment Information (305) 295-1069
Customer Programs (305) 295-1080