Keys Energy Services is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you require any functionality or specific accommodation which you find is not immediately provided for on the website, please contact us so that we may promptly address your individual needs.
Monthly Electric Bill: Frequently Asked Questions
How is my monthly electric bill calculated?
There are several components that comprise Keys Energy Services’ (KEYS) monthly electric bill.
If you are a residential customer, they include: the Energy Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge and the Gross Receipts Tax.
If you are a small commercial customer, they include: the Energy Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge, the Sales Tax and the Gross Receipts Tax.
If you are a large commercial customer, they include: the Energy Charge; the Demand Charge; the Power Cost Adjustment; the Customer Charge; the Storm Surcharge, the Sales Tax and the Gross Receipts Tax.
All customers are charged a Storm Surcharge.
For all other rate classes, please refer to KEYS’ Billing Tariffs.
What is KEYS Energy Charge (also referred to as the Base Rate)?
The Energy Charge is a fixed charge and is the cost to provide service to customers.
The Energy Charge for each class of customer is:
- Residential – $0.1107 per kilowatt-hour* (kwh)
- Small Commercial – $0.1287 per kilowatt-hour (kwh)
- Large Commercial
- $0.1287 per kilowatt-hour (kwh) for the first 5,000 kwh
- $0.1069 per kilowatt-hour (kwh) for all additional kwh
- Large Commercial Primary – $0.0965 per kilowatt-hour (kwh)
For all other rate classes, please refer to KEYS’ Billing Tariffs.
What is the Demand Charge?
Large non-residential customers are billed for their demand for electricity along with the kWh used. Demand is measured in kW. The demand is the highest amount of electricity required at any one given time. Billing Demand is not applicable to residential and small commercial customers.
The Demand Charge for Large Commercial Customers is:
- $0.00 per kW- First 20 kW
- $12.50 per kW- All additional kW
The Demand Charge for Large Commercial Primary Customers is:
What is the Power Cost Adjustment (PCA) Charge?
The actual cost of power does not always match the cost of power built into the Energy Charge. When power costs fluctuate above or below the cost recovered by the Energy Charge (currently $62.20/1,000 kwh), KEYS passes the increase/decrease along to customers via the PCA.
Visit the following page to view KEYS’ current PCA.
What determines the PCA rate?
KEYS purchases all of its power from the Florida Municipal Power Agency (FMPA). Power costs from FMPA fluctuate month-to-month with the cost of energy and with the “true up” from the previous month. Your power comes from a variety of generation sources, including natural gas, coal, nuclear and solar. As a result, the PCA does not directly correlate to change in any specific fuel market.
Who sets the Energy and PCA charges?
The Utility Board sets the rate structures of both the Energy Charge and the PCA. The Florida Public Service Commission (FPSC), which regulates all electric utilities in Florida, then reviews and approves the rate structure. The Energy Charge is set by the Utility Board following Public Hearings, and the PCA is set by KEYS’ General Manager & CEO based on past, present and projected power costs.
What is the Customer Charge?
The Customer Charge is a fixed amount charge to recover costs incurred regardless of energy consumption. These costs include operation and maintenance costs of transmission and distribution systems, tree trimming, meter reading and customer service.
The Customer Charge for each class of customer is:
What is the Storm Surcharge?
The Storm Surcharge is a $1.35 charge per 1,000 kWh of consumption assessed to all customers monthly to fund KEYS’ Disaster Reserve and Mitigation Fund. By resolution, the Disaster Reserve and Mitigation Fund was established to fund liabilities incurred as a result of a disaster, such as a hurricane.
What are Gross Receipts Taxes?
A 2.56-percent tax on the gross receipts of electric, gas, and telecommunications utilities in the State of Florida and is recovered from all customers, regardless of tax-exempt status. Gross Receipts Tax revenues are used for public education capital outlay funding (chapter 12B-6, Florida Administrative Code).
What can I do to reduce my monthly electric bill?
Take steps to conserve energy and reduce your consumption, log on to www.KeysEnergy.com and click on the “Growing Greener Every Day” icon for ideas to get started.
*A kwh is a common unit of electric energy consumption, and the basic unit of electric energy. For example, ten 100-watt light bulbs burning for one hour use one kilowatt-hour.
Transaction Fee Frequently Asked Questions
What is the Transaction Fee?
A flat-rate processing fee of $3.75 added to all credit card payments. This is a pass-through cost that does not benefit KEYS nor is it retained by KEYS. This fee is charged by the payment processor, Paymentus Corporation, to cover transaction costs.
Which methods of payment are not assessed a Transaction Fee?
KEYS offers several free payment options:
- Cash or check payments made in person (1001 James Street or the Big Pine Key Branch of First State Bank)
- Check payments that are mailed in
- Check payments dropped off at a KEYS’ drop box (1001 James Street or Outside the Shops at Ships Way on Big Pine Key)
- Check payments made online or by phone
- Payments made via KEYS’ checking or savings account electronic debit program
- Or utilizing your own bank’s online check paying feature
Why did KEYS implement a Transaction Fee?
In 1998, KEYS began accepting credit card payments from customers and absorbing the associated transaction fees. As the program grew in popularity so did the cost of transaction fees. KEYS surveyed other municipal electric utilities in the State and discovered that all utilities assess a transaction fee so as not to incur the expense of processing payments – a cost that is then shared by all customers, including those that do not use credit cards to pay their monthly bills.
Why is the fee a flat rate and not a percentage of my payment?
The fee structure is mandated by credit card companies who require a set, flat rate rather than a percentage payment.
Why do I have two Transaction Fee charges?
Credit card transactions will be capped at $1,000. In the event your payment exceeds the cap, customers will have to make multiple transactions, and will be assessed a transaction fee for each.
Isn’t it illegal to charge a fee for the use of credit cards?
In a retail environment (i.e.: grocery store, clothing store, etc), a transaction fee is charged to the merchant whenever a customer makes a purchase using a credit card. Merchants (i.e. store owners) are prohibited by credit card companies from passing on this transaction fee to the customer who uses the credit card, so merchants typically include this fee in the price of their goods or services. Thus, all customers bear the burden of the fee. This is appropriate because merchants have control over the price of their goods and customers are making voluntary payments (i.e., they are not required to make the purchase). In contrast, in most governmental organizations like KEYS, fees are set by ordinance, statute, or in KEYS’s case tariff and 100-percent of the fee must be collected by the governmental organization, which leaves no room to budget the transaction fee. In addition, governmental organizations yield “involuntary payments,” that is, the citizen does not have the choice to make the payment. In the 1990s governmental organizations began talks with the major credit card companies arguing that individuals who choose to pay their governmental bills by credit card should pay the cost of the transaction.
Individuals who choose another form of payment should not pay the transaction fees of those who use credit cards. In the late 1990s major credit card companies created an exception to allow governments to charge a “transaction fee” to customers who pay by credit card.