To disconnect your electric service, you can choose how you would like to submit the form. Please be advised that the electric service will be subject to disconnection as of 8:00 a.m. on the requested termination date. The requested termination date must be a KEYS’ business day.
Fill out a Termination of Electric Service form online. You may type directly into the fields, then submit, save, and print it. If the form is submitted to KEYS successfully, you will receive a confirmation email within one business day.
Mail the forms and documents to:
Keys Energy Services
P.O. Box 6048
Key West, FL 33041-6048
If you’d like to visit in person at our Key West Customer Service office, we are located at 1001 James Street. We’re at the corner of James and Grinnell streets across from the City of Key West’s parking garage called the Park & Ride – near Key West Bight.
You can send your documents to Customer Service via fax at 305-295-1085.
Same Day Service for Connection/Disconnection at the Meter
Please use the time chart below to determine by when you will need to sign up to receive same-day service. Make note the further north you live from Key West, the earlier you must come in.
- Sunshine Key to Ramrod Key: 1:30 p.m.
- Summerland Key to Sugarloaf Key: 2:30 p.m.
- Bay Point to Rockland Key: 3:30 p.m.
- Key Haven to Key West: 4:30 p.m.