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Customer Service Requests

Keys Energy Services’ crews maintain all security lights and street lights. If you notice a security light or street light that is burned out, flickering, or that is lit throughout the day, please report it immediately. You can report a malfunctioning security light or street light by calling 295-1010 or by submitting the following form and clicking on the SUBMIT REQUEST button to e-mail your request to us.

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Report Street Light Outage

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Keeping trees trimmed away from electrical lines helps Keys Energy Services provide reliable electricity to all customers. Please keep your trees trimmed at least ten feet away from all electrical lines. If any tree limbs are intruding on electrical lines, do not attempt to trim them yourself. Instead, call Keys Energy Services so a trained tree trimmer can safely trim the limbs away from the electrical line – free of charge. You may call Keys Energy Services at (305) 295-1010 to request a free tree trimming or you may submit your request online. Simply complete the following form and click on the SUBMIT REQUEST button to e-mail your request to us.

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Tree Trimming Request

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As a result of Keys Energy Services’ successful tree trimming program, Keys Energy customers are entitled to receive free mulch for their residential or commercial properties throughout the year. In order to receive free mulch, customers must call Keys Energy Services’ Dispatch Center at (305) 295-1010, or complete the following form and click SUBMIT REQUEST to e-mail your request to us, to be added to the mulch distribution list. Customers requesting free mulch from Keys Energy Services must:

  • Agree to receive an entire truckload of mulch (approximately 10 – 13 cubic yards). Keys Energy Services’ mulch truck is not capable of partial deliveries.
  • Identify a location on their private property (i.e.: mulch can not be dropped on the roadside, on sidewalks, or in easements) where the mulch is to be deposited.
  • Understand that mulch loads may consist of any type of wood, leaves or other debris and agree to assume all responsibility for such material after it is delivered to the property, including the proper disposal of said material, and to hold KEYS and their independent contractors harmless for any damage which may arise from said material after they are delivered. Understand that the request for mulch does not guarantee delivery and that service is provided free of charge.
  • Include a detailed description of where the mulch is to be dropped on the property.

Keys Energy Services will drop off mulch based on the location of the customer request in conjunction with the location of the truck when it becomes laden with mulch. For example, if the mulch truck is in Big Pine and becomes full, KEYS will deliver the mulch to the nearest customer who has submitted a request.

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Free Mulch Request

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If you would like to update your mailing address and/or account information, please call one of our customer service representatives at (305) 295-1090 or stop by our offices at 1001 James Street, Key West. You can also complete the following form and select the SUBMIT REQUEST button to e-mail your request to us.

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Update Your Information

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KEYS Cares is an innovative partnership created by Keys Energy Services (KEYS) and the United Way of Collier and the Keys, which provides KEYS’ customers with the opportunity to contribute to the vital human services organizations that serve our community.
Through your voluntary monthly KEYS Cares contribution of $2, $5, $10, or $25, which will be added to your monthly energy bill, you can do something that directly benefits your friends, neighbors, and colleagues.

KEYS Cares’ funds will be used to provide access to nutritious food, education and financial stability for Monroe County residents. The United Way of Collier and the Keys will allocate your voluntary KEYS Cares contributions as part of the financial support to more than 20 local non-profit partner organizations whose programs benefit many Lower Keys residents and KEYS’ customers.

United Way of Collier and the Keys supports nearly half of Keys residents through direct programs or by working with local nonprofit partners. On any given day, United Way of Collier and the Keys supports school dental clinics, nutritious meals for seniors, after school programs, food pantries for hungry families, and more. This is in addition to providing free tax preparation, monthly books mailed free to local children, school supplies for all students and publishing the most comprehensive resource guide in Monroe County to help struggling residents.

If you would like to sign up for KEYS Cares, change the amount of your existing contribution, or discontinue your contribution, please complete the following form.

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KEYS Cares

  • Select your desired monthly contribution amount to be added to your monthly electric bill.
  • Select the new monthly contribution you would like to make. Please note that this change will take the place of your previous contribution amount.
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Keys Energy Services is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you require any functionality or specific accommodation which you find is not immediately provided for on the website, please contact us so that we may promptly address your individual needs.

Keys Energy Services’ Medically Essential Service Program identifies residential customers who are dependent upon continuously electric-powered medical equipment to sustain life or prevent serious medical complications.

The primary benefit of the program is advanced notification of interruption of service due to pre-planned outages and non-payment of an electric bill. The registered customer’s account is also flagged to alert utility employees who may be working on the customer’s meter or service line.

Please be advised, participation in this program does not guarantee uninterrupted electric service, and it does not exempt customers from payment of their electric bills. The program also does not automatically extend electric bill due dates, nor does it provide priority restoration.

To qualify, in accordance with Florida Statue Title XXVII Chapter 366.15, the patient must:

  • Reside at the customer of record’s address
  • Qualify and register annually and complete certification forms supplied by KEYS and signed by a Florida licensed physician.
  • Be dependent on continuously electric-powered medical equipment to sustain life or prevent serious medical complications. Examples of qualifying equipment include oxygen concentrator, heart monitor, feeding pump or Dialysis Machine.

In the event of loss of power, it is the customer’s responsibility to have a power back-up system for their medical equipment, as well as an action plan for proceeding to the nearest medical facility.

To qualify for participation in KEYS’ Medically Essential Service Program, please complete and sign the Medically Essential Service Certification Form Part A, and have your physician complete and sign the certification form Part B.

Medically Essential Service Form

Please return this form signed and completed by you and your Physician to KEYS:

Email or
Mail to: Keys Energy Services
Medically Essential Service
Attention: Safety and Risk Coordinator
P.O. Box 6100
Key West, FL 33041-6100

For questions regarding our Medically Essential Service Program, please call 305-295-1177. To view the Medically Essential Service Policy please see KEYS’ Customer Service Policy Manual.

If you need financial assistance please go to  https://www.keysenergy.com/payment-options/ for more information.

Senior Citizen’s/Disabled American Veteran’s Discount

Keys Energy Services offers a discount for residential customers who are 62 years of age or older, or who are totally or permanently 100% disabled American Veterans.

To qualify:

  • Senior Citizens must have an income not exceeding the amount of $43,524.00 per annum, per household or the maximum annual dollar benefit based on the United States Department of Veteran’s Affairs for disabled American veterans.
  • The service address must either be the customer’s homesteaded property or full time residence if a rental property.
  • The customer’s monthly average consumption cannot exceed 2,000 kilowatt hours based on the previous twelve month history.

Applications are accepted through March 31st of each year and all participants must re-qualify yearly.

To apply, you can submit your application by email, fax, mail or visit our office.

The following form is presented online. You may type directly into the fields, then submit, save and/or print it.

Senior Citizen/Disabled American Veterans Discount Application

By visiting Public Records Requests link, you will be redirected to a third party website.