What do I have to do to my property?
KEYS will arrange for one of our Engineering Field Representatives to visit your property and collaborate with you and your electrician to determine a solution that is best for you and KEYS.
I thought KEYS owned the lines all the way into my house?
KEYS owns the service drop to the house. The homeowner owns the weather head, riser, and meter can.
Are poles going in front of my house? Driveway?
Final site plans have yet to be drafted/developed, but KEYS will work with homeowners to ensure that new power poles do not block driveways. KEYS design will make every effort to make sure new poles are sited along the property lines rather than in front of homes.
Is the pole going to be a large pole? Will it be concrete or wood?
All new and/or replacement poles will be concrete. The size of the pole will be dependent on the individual needs of the home/neighborhood. As plans are developed, more information will be known. Currently, the poles can range anywhere from 30 feet to 45 feet in height. A typical pole will have a footprint size up to 16″ x 16″.
There are already power poles in front of my house. Are you placing more poles out front or replacing them?
Depending on the final plan, KEYS will most likely replace the poles that are currently there in order to ensure their reliability and allow for the safe installation of electrical facilities.
There are poles across the street. Do I still need a pole in front of my house?
Depending on the final plan, poles may be needed on both sides of the street to accommodate upgraded electrical facilities. This depends on the width of the street and the customer’s riser location.
What about the tall trees in front of my house? Are you going to trim/remove them?
Depending on the final plan and accessibility, it may be necessary to have the trees trimmed and/or removed. The location of the tree will determine who would be responsible for its pruning/removal. Trees in the Right-of-Way would be removed or trimmed by KEYS, trees on private property may be the responsibility of the homeowner.
How come KEYS does not install electrical lines underground?
Converting utilities underground is extremely costly both to utilities and homeowners. While the reliability of such lines is greater than overhead lines, restoration times are longer because electrical faults are not immediately visible and accessible. Additionally, the use of underground facilities requires that customers “site transformers” on their property (rather than on overhead poles), and most customers are not willing to part with valuable property space for such equipment. Also, customers will have to pay approximately $8,000 to install underground secondary lines from the transformer to their home. Similar work would also need to be agreed upon with AT&T and Comcast – such costs are unknown.
Who will coordinate this work?
KEYS will coordinate this project; however, it will be the responsibility of the homeowner to work with a private electrical contractor to make necessary changes/upgrades to equipment (riser/meter center) that does not fall under the purview of KEYS. KEYS will make contact with each homeowner in order to explain all options and discuss our customer assistance program.