Modular Housing Procedures

Procedures For Modular Housing Delivery and Request for Removal of Overhead Electrical Lines

In order to ensure the timely delivery and installation of your modular home, please follow the below steps:

Initiate contact with Keys Energy Services (KEYS)

• In order to establish a timeline for the project and ensure all applicable deadlines are met please call KEYS at (305)295-1080 as soon as you begin preparing your site plans for the new modular home. Please be advised, in some instances, KEYS may not be able to accommodate the request.

• At KEYS sole discretion, we may be able to temporarily disconnect electrical service and remove overhead electrical lines to facilitate the safe installation of the modular home.

• Prior to scheduling your delivery date, KEYS must confirm that your request can be accommodated.  

• KEYS strongly recommends arranging a site assessment by the crane operator to determine if line removal is necessary. This will help to avoid an outage and associated fees.  

• If removal of primary lines is required, a fee will be charged to the customer/developer.  Costs may range from $2,000 to $9,000. Please be advised, this fee is non-refundable even if the lines are not ultimately removed.  

Scheduling and Payment

• Once KEYS confirms your request can be accommodated, you will receive an invoice that must be paid in full approximately 4 to 6 weeks prior to the planned outage date.

• Once payment is received, KEYS’ Transmission and Distribution Department will schedule the project. Preferred home delivery dates may not be achievable due to KEYS’ workload and schedule.

• The outage must be scheduled on a weekday between 8:00 a.m. and 4:00 p.m. and the outage duration cannot exceed 8 hours.

Customer/Developer Notification Requirements

If an outage is required the contractor/developer must comply with the following requirements:

• Notify all impacted residents in advance of the scheduled outage.

• The notice must include:

     • Outage date and time

      • Estimated outage duration

      • Reason for the outage

      • Customer/developer’s contact information

• Customer/developer must provide KEYS with written confirmation that all notifications were sent, including the method used (i.e. text, email, phone or letter).  If phone calls are used and direct contact is not made, a follow-up written communication via an alternate method is required.  

• Reasonable accommodation must be provided for customers with special needs, if feasible (i.e. providing an ice chest for medication that requires refrigeration or providing a generator to run pumps on fish tanks).  

• Failure to follow these requirements may result in delays or cancellation of the requested outage.

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